Client Executive, Agency

About JobGet

JobGet is building the home for the everyday workforce. As the #1 app focused on everyday workers, we serve a massive and underserved population that traditionally has not been supported in growing their careers and financial well-being. 

We help people get jobs and want to make that process as frictionless and straightforward for as many people as possible. We’re concentrated on providing the best experience, from job searching to community resources, financial support, and more. 

Our mission is to help the everyday workforce thrive, and we look forward to you joining us in building a social job network. 

Learn more about our culture here.

Who We Are 

We’ve designed our values to be more than just buzzwords; they’re things we can do. We hope that our culture reflects our values by our commitment to living them every day. 

Make a difference every day

• Teamwork - We make time to help colleagues across JobGet succeed.
• Excellence - We set ambitious targets, put in extraordinary effort, and persevere until we have accomplished — or exceeded — our goals. 
• Innovation - We’re a team of creative, outside-the-box thinkers who thrive in a continuously evolving environment. To us, innovation is about questioning the status quo and always striving to do things better.

Have Unwavering grit

• Resilience - By remaining resilient and adaptable, we grow stronger as individuals and as an organization. 
• Accountability - We operate with an ownership mentality where everyone feels a sense of responsibility to make us better and always act in the best interest of JobGet.
• Speed - We make decisions fast and execute them even faster. Bias for speed is one of our core strengths and a key advantage over our competitors.

Grow through curiosity & kindness

• Respect - We treat each other with mutual respect, kindness, and celebrate our differences. 
• Learning - We ask questions and seek to understand by being genuinely curious & communicative. 
• Culture - We believe that each of us is responsible for our culture. It requires self-discipline and the drive to contribute to something greater than ourselves.

What You’ll Do 

As our Client Executive you’ll be a part of the Agency team reporting to the General Manager of Enterprise. In this role, you will be focused on supporting and growing our Agency Clients in partnership with Agency Account Executives. Ultimately - this role is the quarterback for the client book and is responsible for being the “glue” between clients and internal teams. Communication, collaboration, and the ability to prioritize needs are key functions of this role.

Responsibilities

• Act as a liaison between external clients and internal departments.
• Create a positive onboarding experience for new clients and/or new campaigns.
• Cultivate strong relationships with clients to foster long-term partnerships.
• Maintain accurate client data on all existing accounts.
• Support the Account Executive with data requests and any necessary actions to facilitate deals and grow accounts.
• Respond to client inquiries and internal account inquiries in a timely and professional manner.
• Analyze results to determine whether sales motions are needed to scale or if our trading team should adjust strategy to drive growth and communicate effectively around your findings.
• Analyze client data and report on KPIs and trends to drive strategic decisions.
• Identify and pursue upsell opportunities to drive growth on assigned accounts.
• Effectively communicate and collaborate with clients and internal teams, including sales, engineering, and marketing.
• Prepare content for scheduled client meetings at least 24 hours prior and share with key internal stakeholders.
• Utilize HubSpot, Excel, Looker, and Google Workspace products with minimal guidance.
• Stay organized and effectively prioritize work, seeking help when conflicting priorities arise.
• Present to clients on performance insights, recommendations, and growth strategies.
• Present issues and opportunities internally to help drive continuous improvement.
• Conduct market research to identify target prospects through research, networking, and referrals.
• Clearly articulate the JobGet value proposition and educate clients on the power of JobGet’s platform.
• Submit standard sales metrics, including weekly forecasts, pipeline updates, funnel analysis, and business plans, on a regular and timely basis.
• Additional duties and responsibilities may be assigned as necessitated by business needs.

Who You Are 

• You have experience working at an agency, supporting agencies in sales or customer success, or have strong exposure to agency environments.
• You have a background in talent acquisition or a deep understanding of how TA teams think and buy.
• You understand pay-for-performance models, including PPC, CPA, and CPM structures.
• You are a high-energy individual who thrives in a fast-paced startup environment where everyone wears multiple hats.
• You have excellent written and verbal communication skills and can effectively liaise between clients and internal teams.
• You possess strong project management skills, ensuring tasks are completed efficiently and teams are aligned.
• You have strong analytical skills and experience using Excel.
• You have a great attitude, love to see your team win, and are always willing to contribute to the broader success of the company.

At JobGet we’re looking for people who see themselves in our Values. If you have made a measurable impact in your career and are known for your grit and curiosity we encourage you to apply even if your experience doesn’t exactly match what you see in the job description. We look forward to hearing from you. 

Benefits & Rewards

• Purpose-driven organization 
• Flexible time off
• Remote-first 
• Flexible work hours - our employees are in multiple time zones
• Medical, dental & vision - affordable employee and dependent plans 
• Mental health support through SpringHealth 
• 401k plan 
• Parental leave - 12 weeks of fully paid leave 
• Employee stock options 
• Awarded “2022 Best Place to Work” by INC. Magazine for exemplary manager effectiveness, perks, employee growth, and overall company culture